Refund policy

We accept returns within 14 days of delivery, subject to the conditions below.

Non-returnable items

• Opened or used cosmetic products

• Products unsealed after delivery

Return process

Before returning any item, please contact us at support@smoochylab.com to receive return instructions.

Shipping costs

Return shipping costs are the responsibility of the customer.

Refunds

Once your return is received and inspected, refunds will be processed within 7–14 business days using the original payment method.